Testimonials

Hear What Our Customers Have to Say

Service is really great and people are kind and willing to assist and help!!!      

Marife C.

This past Friday morning, i brought my 2008 Lexus 350 into your agency for its 30,000 mile checkup. My Service Consultant, Russell Wolfe, did my intake. He was most courteous and polite, even when I was stunned by the price listed on my paperwork and vented my frustration to him. Russ quietly heard me out and only commented that he would see if there might be a discount he could apply. I left your agency with a nearly new 350 loaner. When I returned to pick up my car, Russ was as polite and courteous as before. He remarked that he had worked on my behalf to lower the price for my service. You certainly have a satisfied and loyal customer...and I just wanted you to know the reason is Russ and his dedicated, above and beyond effort to please.

J McCready

Just a note to you regarding my service consultant (Dante Morroni): This is probably no news to you; however, I would like to express my opinion on his service. I have dealt with many service consultants in my years and Dante ranks at the top of my list. He is very attentive to our service needs. He is always polite, very professional and goes beyond his responsibilities toward providing outstanding services to his customers. I am sure he is an asset to your department and we would like to thank him for his service over the last three and one half year and the years to follow. When we purchase another Lexus, Dante will be our service consultant.

Chris & Susan H.

Brent,

I so enjoyed dealing with you and Marc.  My new 2015 is the envy of the neighborhood! I am loving how it drives (in rain and snow!) My best to you and have a nice summer!

Sincerely
Jeri A.

Jeri A.

We love our new ES 350.  Our experience at your dealership was GREAT!  Our salesperson Sam Strok was excellent to work with and very knowledgeable everything we wanted to know, and not pushy for us to buy.  We took a test drive and we left under no pressure to buy that day.  We went home and discussed it and returned the next day to purchase our new 2012 ES 350. it was the best experience at a dealership ever!  We added some things so we scheduled an appointment.  Russ Wolfe was our Service Advisor.  He had a loaner car for us, answered all the questions I had.  He offered me a a beverage and a donut and talked to me about the free car wash program (which I am very excited about) !

Russ kept me informed on the status of my car throughout the day and I picked it up at 4 and it looked great!

I feel very confident that we picked the right dealership to purchase our new Lexus from.

Thanks to everyone again!  

Michele E.

We were involved in a terrible accident in June and Alan Rogers was a big help in taking care of our car which wound up being totaled. Easton McIntosh went out of his way in assisting us in the purchase of a new RX350.  After the accident these 2 gentlemen were a God send.  They are an assest to SS Lexus.

Kay & Jim V

Dear Sirs:

I am a Lexus customer that would like to take a moment to thank your employee Alan Rogers, the Lexus staff, and your dealership for always having a way to amaze and dazzle me with your dealer reputation, quality of service and customer care.

I recently had my car into the dealership for maintenance and to have my ES350 Lexus detailed inside and out. The leather seat on the driver's side had deteriorated badly and the leather had become very thin and tore. Upon the staff reviewing this very obvious leather defect/flaw, they once again have amazed me! The defective/flawed leather area on the driver's side was replaced. Countless time your staff and dealership away go above and beyond the call of duty to show why the Lexus name, reputation, and brand are so highly regarded above all others.

As a REMAX agent in the nearby area, I always refer my clients and friends to your dealership. Again, with your staff and Alan Rogers along your dealership reputation and customer service, I again walk away very pleased that I drive a Lexus.

Thank you all very much!

Carol G.

Our 5th Lexus and our 2nd with Mr. McIntosh. Lexus is special, however, the word I would use to describe Easton is "Preeminent".

Dr. W

Our Emily/Lexus experience as a whole, with your cooperation and persistence to make us comfortable, knowledgeable, and totally satisfied was by far above and beyond any past dealer I've ever dealt with. I look forward to your critiques as I mentioned last night and any further purchases with you in our future. Today, I've spent much of my time reading the library you provided and basically just pushing buttons and playing with my new Lexus. I'm like Snoopy doing the happy dance.

Again Emily, I truly appreciate your high level of customer first professionalism. You truly set the bar and made refreshing and long lasting impressions that will certainly be reflected in your surveys and future business referrals. 

Kind Regards
Kevin S.

Emily,

I make an appointment and we are met and the work is done quickly. The lounge is very nice and always has fresh coffee and donuts. The staff is friendly and the service performed is correct and I love the car wash!  

Carol M.